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Tenant FAQ

At Walker Weir, we value our tenants and work to maintain a respectful, professional relationship with every resident. Everything you need as a tenant can be found in your Tenant Handbook, but if you have questions or you need help, you can contact us 24 hours a day, 7 days a week. These are some of the most Frequently Asked Questions we receive from our tenants.

Rental payments can be made securely online, 24 hours a day. Pay electronically or schedule automatic payments every fortnight so you don’t have to think about it at all.

You can also go online to make a maintenance request. We’ll be in touch to schedule the repair work. If it’s an emergency, please contact us right away so we can immediately take steps to protect you and the property.

Unless water is included in your rent, you will receive a monthly invoice for the water, which you’ll need to pay within 14 days of receipt. The amount will be only for the water that you use; fixed wastewater charges are paid by the Property Owner.

The start and end dates of your lease can be found in your tenancy agreement. Most leases at Walker Weir are for a fixed term.

We conduct entry inspections, exit inspections, and other inspections throughout your tenancy. The frequency of these inspections are outlined in your tenancy agreement. You will always receive the requisite prior notice under the Residential Tenancies Act 1986 before we enter the home. If maintenance or repair work is needed, we will need access to the property in order to do the necessary work. All repairs will be scheduled and communicated with you.

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